Policy/FAQ's
Cancellation Policy
Your reservation is only guaranteed once we have received a 25% down payment on your order. If you cancel 3 or more days prior to the event you have two options:
- Reschedule full down payment for another date within 365 days.
OR - Refund the down payment minus $20 to cover transaction costs.
If you cancel within three days of the event your only option is to reschedule the full down payment to another date within 365 days.
Refunds will take 7-10 days to process back to your account.
Weather Policy
When the weather is forecasted is unfavorable (rain, thunderstorms, winds over 20 mph., or temps below 45 degrees), we will call the morning of to confirm the event is still going on as planned. Full Payment is due at set-up, once set-up begins there will be no refunds due to weather. If we are canceling due to predicted weather, you have two options:
- Reschedule full down payment to another date with 365 days.
- Refund the down payment minus $20 to cover transaction costs.
We guarantee that your Credit Card transactions are safe and secure. You do not have to be concerned. We also guarantee the safety of any information you provide us.
Your Safety and Security are Important To Us
Official Privacy Policy Statement:
This is the website of www.backyardpartyrentaltx.com
We can be reached via e-mail at [email protected]
or you can reach us by telephone at 281-939-4931.
For each visitor to our Web page, our Web server does not collect information regarding your domain or e-mail address. We do not collect information on consumers who browse our Web page. With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that our customers add to their shopping cart.
Credit Card GuaranteeBased on the Fair Credit Billing Act passed by the U.S. Congress, your bank is not allowed to hold you liable for more than $50.00 of fraudulent charges. If your bank should decide to exercise their right to hold you liable for that $50.00, Backyard Party Rental LLC will reimburse you for that amount, up to the full $50.00. We will only cover your liability if the unauthorized use of your credit card was caused by no fault of your own from purchases made with www.backyardpartyrentaltx.com while using our SSL secure server.
- In the event that you suffer a loss due to unauthorized use of the credit card, according to law, you must notify your credit card company immediately based on the reporting rules and procedures which they have provided you.
Your Safety and Security are Important To Us
Official Privacy Policy Statement:
This is the website of www.backyardpartyrentaltx.com
We can be reached via e-mail at [email protected]
or you can reach us by telephone at 281-939-4931.
For each visitor to our Web page, our Web server does not collect information regarding your domain or e-mail address. We do not collect information on consumers who browse our Web page. With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that our customers add to their shopping cart.
Credit Card GuaranteeBased on the Fair Credit Billing Act passed by the U.S. Congress, your bank is not allowed to hold you liable for more than $50.00 of fraudulent charges. If your bank should decide to exercise their right to hold you liable for that $50.00, Backyard Party Rental LLC will reimburse you for that amount, up to the full $50.00. We will only cover your liability if the unauthorized use of your credit card was caused by no fault of your own from purchases made with www.backyardpartyrentaltx.com while using our SSL secure server.
- In the event that you suffer a loss due to unauthorized use of the credit card, according to law, you must notify your credit card company immediately based on the reporting rules and procedures which they have provided you.